The Power of Good and Bad Information

Joint paper with the American Civil Liberties Union published in the Journal of Open Access to Law

Los Angeles Times Interview

Our experience at FinTech Retreat 2021

Access for All Conference

Through the eyes of the user

Increasing understanding and providing social justice

Talking Information Design with the Information Design Journal

Gearing up for #CLARITY2020USA!

#PLAIN2019 in Oslo

Susan is a voting member of the International Organization for Standardization!

We're headed to Oslo

Barbra Named Chair of Center for Plain Language

Creating effective FinTech disclosures

Imagining the customer to provide better help in emergencies

Susan completes board training

Susan presents at Clarity, 2018

Barbra speaks on reverse mortgages

The benefits of straight talk

Beyond the "fine print"