What We Do
Who We Are
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User testing – Don’t guess at what works; Test it!
FTC is taking action on “junk fees” – Five principles for better fee disclosures
Three tips for increasing cognitive fluency
Overcoming Barriers to Good Information Design
What is net impression and why does it matter?
A timely reflection on Plain Language Day
Barbra speaks to OKC Design + Tech on Plain Language Day
The Power of Good and Bad Information
Joint paper with the American Civil Liberties Union published in the Journal of Open Access to Law
Los Angeles Times Interview
Our experience at FinTech Retreat 2021
Access for All Conference
Through the eyes of the user
Increasing understanding and providing social justice
Talking Information Design with the Information Design Journal
Gearing up for #CLARITY2020USA!
#PLAIN2019 in Oslo
Susan is a voting member of the International Organization for Standardization!
We're headed to Oslo
Barbra Named Chair of Center for Plain Language