User testing – Don’t guess at what works; Test it!

FTC is taking action on “junk fees” – Five principles for better fee disclosures

Three tips for increasing cognitive fluency

Overcoming Barriers to Good Information Design

What is net impression and why does it matter?

A timely reflection on Plain Language Day

Barbra speaks to OKC Design + Tech on Plain Language Day

The Power of Good and Bad Information

Joint paper with the American Civil Liberties Union published in the Journal of Open Access to Law

Los Angeles Times Interview

Our experience at FinTech Retreat 2021

Access for All Conference

Through the eyes of the user

Increasing understanding and providing social justice

Talking Information Design with the Information Design Journal

Gearing up for #CLARITY2020USA!

#PLAIN2019 in Oslo

Susan is a voting member of the International Organization for Standardization!

We're headed to Oslo

Barbra Named Chair of Center for Plain Language