Our experience at FinTech Retreat 2021
FinTech Retreat 2021 allowed us to see the landscape from the perspective of innovators, industry representatives, and regulators. We learned every financial service organization faces a choice: change proactively or adapt reactively.
Technology is growing exponentially, and customers are driving new ways of engaging, accessing, and participating in finance. However, for a truly democratic and participatory financial environment, organizations must pay attention to their core customer-facing communication.
Is it clear?
Is it usable?
Is it designed to both engage consumers and reduce organizational risk?
With innovation moving faster than lagging regulatory requirements, there’s a gap in consumer understanding.
As usual - clarity and plain language are not a part of this discussion but must be!