FinTech Retreat 2021 allowed us to see the landscape from the perspective of innovators, industry representatives, and regulators. We learned every financial service organization faces a choice: change proactively or adapt reactively.
Technology is growing exponentially, and customers are driving new ways of engaging, accessing, and participating in finance. However, for a truly democratic and participatory financial environment, organizations must pay attention to their core customer-facing communication.
Is it clear?
Is it usable?
Is it designed to both engage consumers and reduce organizational risk?
With innovation moving faster than lagging regulatory requirements, there’s a gap in consumer understanding.
As usual - clarity and plain language are not a part of this discussion but must be!