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For Susan, language has power: the power to help people live better lives. This core belief is the foundation of our company, where — since 1997 — she has developed and tested high-impact plain language documents that touch millions of people.
She previously served as Chair of the Center for Plain Language and speaks frequently nationally and internationally. She is currently working with other international experts to develop a set of international standards on plain language and methods of evaluation central to those standards.
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