When ImpactFund wanted to change the way class action notices present information to consumers, they chose to collaborate with Kingsley-Kleimann. Their goal was to improve the way class action notifices communicate all options to members and build the baseline for establishing a template for use on all federal court class action notices.

• Provided a thorough expert review of the new class action template to spotlight opportunities for improvement.

• Helped re-organize the notice template around questions class action members would have.

• Tested the redesigned and rewritten notice to gain insights into how consumers performed using it.