The work you do is complex.
We make understanding it easy.
Since 1998, we have helped organizations improve the clarity and transparency of information provided to consumers. We are leaders in developing clear, informative, and usable disclosures in both the private and public sectors. Using a proprietary research process, we find the balance between legal compliance and consumer understanding.
What We Do
We analyze communication products (documents, web sites, etc.) and provide a fresh, research-based perspective on how consumers will use them.
We conduct large-scale quantitative testing to demonstrate whether documents are achieving their targeted outcomes.
We use one-on-one cognitive interviews to delve deeply into how users engage documents, and we use focus groups to get a higher-level view.
We offer training in all aspects of plain language and provide expert testimony. We have testified on high-profile cases on deceptive advertising and efficacy of consumer disclosures.
About Kingsley-Kleimann Group
Everyday we see businesses lose time and money due to information that confuses their customers. Since 1998 we have been putting a stop to that confusion through research, testing, and good design. We do this through a proprietary process and a team of experts. We can help you too.
We are experts in the Plain Writing Act and help organizations comply with it. Because we believe that clear communication is a right we all have, we incorporate plain language in all of our work.
Using fewer words and compelling visuals, we organize information so that consumers understand the key message and can act upon it.
The information we have successfully rewritten and redesigned includes insurance policies, contracts, forms, manuals, educational materials, and technical instructions.